Introduction Congratulations, you’ve been hired as the after-hours Call Center Agent at Everrest Insurance, one of the nation’s oldest and most respected insurance firms. Your job is simple: answer calls, assist clients, and document every interaction professionally.There’s just one catch — the after-hours department has been closed to the public since 2005. Still, the phones ring. Working night shift jobs can be challenging for many professionals, but this one comes with a unique twist. Everrest Insurance prides itself on 24/7 client support — yet after midnight, the building becomes unusually quiet. Only one agent works per shift, ensuring privacy, focus, and uninterrupted service. But every new hire receives a special list of rules taped under their desk. You might want to take those rules seriously. Job Responsibilities As the Call Center Agent, your responsibilities are straightforward — at least on paper. You’ll: Answer incoming calls from policyholders after business hours. Manage claim reports and forward urgent cases to senior management. Record call logs accurately and maintain confidentiality. Respond calmly to distressed callers. Follow the company’s After-Hours Protocol Manual, especially the three key rules. In most remote or night call center jobs, agents focus on efficiency, empathy, and quick resolutions. But here at Everrest Insurance, the after-hours department emphasizes one more skill — caution. Rule 1: If a Caller Asks for “Policy 666-B,” Hang Up Immediately Every call center agent knows that client verification is a critical part of the job. But at Everrest Insurance, there’s one policy you must never discuss — Policy 666-B. This rule appears in bold red ink in the manual. No one explains what it means, but long-time employees whisper that it’s a legacy policy dating back to when the company handled “special” cases. If you hear someone request it, don’t ask for details. Don’t even check the database. Just hang up. In the competitive landscape of customer service jobs and insurance call center careers, maintaining professionalism is key. However, this particular protocol goes beyond professionalism — it’s survival. Some agents report hearing faint static or distorted breathing right before such calls disconnect. Management dismisses these as “equipment issues.” You’ll learn not to argue. Rule 2: If You Hear Typing Behind You, Don’t Turn Around Most night shift agents prefer the silence — fewer calls, fewer complaints, more time for reports. But silence isn’t guaranteed here. Sometimes, you might hear typing behind you, even when no one else is logged into the system. The Everrest Insurance building uses old cubicles, arranged in long, narrow rows. The glow of the monitors and the hum of the fluorescent lights create a hypnotic rhythm. But when that rhythm breaks — when you hear a keyboard click that isn’t yours — remember the rule. Don’t turn around. Some employees claim that the company’s first agent, a woman named Marissa Cole, died during a late shift years ago, still seated at her desk. Others say she never left. The after-hours department is rumored to be her workspace, where she still types claims for clients long gone. Ignoring the rule might cost you more than your job. Rule 3: When Your Headset Whispers “Check the Break Room,” Go Home Immediately Headset communication is vital in remote call center jobs, but at Everrest Insurance, it sometimes becomes… personal. A few minutes past 3:00 AM, some agents claim they hear whispers through the static — usually their name, followed by one specific instruction: “Check the break room.” If this happens to you, do not investigate. Log out, shut down your system, and leave the building. HR may later explain it as a “frequency malfunction,” but employees who ignored the whisper were never seen at work again. One surviving agent described it best: “It’s not your voice in the headset that scares you — it’s the silence that follows.” A Typical Night at Everrest Insurance At first, your nights will feel like any customer service job — quiet, monotonous, and structured. You’ll sip coffee, scroll through claims, and wait for the next ring. But as the hours pass, strange details emerge. The office temperature drops. You’ll see reflections moving in dark monitor screens. Sometimes, the phone rings, and there’s nothing on the other end except faint breathing. Still, the paycheck clears every week. The job benefits are solid, the remote training is professional, and HR insists that all “odd occurrences” are psychological fatigue. But as every night shift agent learns, there’s a fine line between fatigue and fear. Working Environment & Company Culture Everrest Insurance promotes itself as a remote-friendly employer, offering flexible night shifts, modern equipment, and consistent pay. The company culture values dedication, independence, and the ability to stay calm under pressure — traits that make for strong after-hours agents. Yet behind the clean branding lies an older reputation — one whispered in online job forums and late-night Reddit threads: “If you work the Everrest night desk, don’t expect to be alone.” Still, the turnover rate remains low. Perhaps it’s the pay, or maybe those who leave never get the chance to resign. Why People Still Apply In today’s digital world, remote call center jobs and night shift positions attract thousands of applicants. The flexible schedule, work-from-home comfort, and steady income make them ideal for freelancers and introverts. Everrest Insurance knows this well. Their job postings appear frequently on portals like Indeed, LinkedIn, and Glassdoor, promising “quiet hours” and “independent workflow.” It’s easy to ignore the small line at the bottom: “Must be comfortable working alone after midnight.” Those who take the job are either brave, desperate, or curious — and none of those are safe qualities after midnight. Conclusion: Would You Take the Job? Being the Call Center Agent at Everrest Insurance is not your typical night shift. It’s a mix of professionalism, persistence, and paranormal uncertainty. If you can handle eerie silence, mysterious calls, and unexplained whispers, this role might just be your dream (or nightmare) career. But remember the rules — especially the last one. When your headset whispers “check the break room,” don’t. Log out, go home, and never answer if the phone rings again on your day off. Because at Everrest Insurance, the phones shouldn’t ring… but they do. 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